This Refund Policy describes the conditions under which Card Vendor Suite ("we," "us," or "our") will issue refunds for subscriptions to the Service.
If you are not satisfied with the Service, you may request a full refund within 14 days of your initial subscription payment. This guarantee applies to your first payment only and does not apply to subsequent renewals.
To request a refund under this guarantee, contact us at [email protected] within 14 days of your initial charge with the subject line "Refund Request" and include your account email address.
Subscription renewals (monthly or annual) are generally non-refundable. If you did not intend to renew and contact us within 48 hours of a renewal charge, we will consider a refund on a case-by-case basis.
To avoid an unwanted renewal, cancel your subscription before the renewal date. You can cancel at any time through the billing portal accessible from your account settings. Your access continues until the end of the paid period.
Refunds will not be issued in cases of:
Approved refunds are processed through Paddle and typically appear on your original payment method within 5–10 business days, depending on your bank or card issuer.
To request a refund or with any billing questions, email [email protected]. Please include your account email and a brief description of your request.
Card Vendor Suite